¶ Axnosis legal conditions for users
¶ 1. Definitions
For the purpose of these terms and conditions:
- Axnosis refers to: For Users in South African jurisdictions: Axnosis, the owner and operator of the Axnosis Website and App, registered in the Commercial Registry of South Africa, Office 280, Block 4E, CSIR Office Park, Meiring Naude drive, Lynnwood, Pretoria, 0081, South Africa.
- Website means the Website www.axnosis.com
- App refers to the Axnosis mobile application.
- User means any person who accesses, browses, or uses the Axnosis Website or App.
- Club means any sports facility or organisation that offers services through Axnosis.
- Services include, but are not limited to, court reservations, public matches, classes, open matches, private classes, courses, tournaments, and leagues offered through Axnosis.
- Content means any information, data, text, software, photographs, graphics, messages, or other materials.
¶ 2. General information
The ownership of this Website, www.axnosis.com, (hereinafter referred to as Website) and of the Axnosis Application (hereinafter referred to as App) depends on the User’s location:
- For Users in the UK: Axnosis PLC, registration number 09514375, and whose contact details are: 51 Stanley road, Great Chesterford, Saffron Walden, England CB10 1QB, and ama@axnosis.com.
- For Users in South Africa: Axnosis LTD, registration number 2004/000275/07, and whose contact details are: Office 280, Block 4E, CSIR Office Park, Meiring Naude drive, Lynnwood, Pretoria, 0081, South Africa and ama@axnosis.com.
- Axnosis is the owner and operator of the Axnosis Website and App, registered in Pretoria, South Africa. Axnosis is a digital services provider licensed and registered in accordance with the laws of the UK and South Africa.
This document (as well as all other legal deeds mentioned herein) regulates the conditions governing the use of this Website and the App and the purchase or acquisition of services on it (hereinafter, Conditions).
For the purposes of these legal conditions, it is understood that the activity that Axnosis develops through the Website or the App includes:
Commercialisation and reservation of padel courts or tennis courts or any other sports such as Pickleball, or Squash.
In addition to reading these Conditions, before accessing, browsing, and/or using this website, the User must have read the cookies policy, and Axnosis' privacy policy on data protection. By using this Website or making and/or requesting the acquisition of a product and/or service through it, the User agrees to be bound by these Terms and all of the above. If the User does not agree with all of the above, the User must not use this Website.
Likewise, the User is informed that these Conditions may be modified. The User is responsible for consulting them each time they access, browse and/or use the Website, as those that are in force at the time the acquisition of products and/or services is requested will be applicable.
Axnosis offers various services to users, aimed at improving their sports experience. These services include:
- Reservations: users can book courts for different sports directly through the Axnosis application
- Open matches: users can join open matches, which are matches available to the public in which anyone can participate
- Public classes: users can enroll in group classes to improve their skills in various sports
- Private classes: users have the option to book individual sessions with coaches for personalised training
- Courses: Structured courses are available for users to learn and improve their skills over a series of sessions
- Tournaments: users can participate in organised tournaments, competing against others in structured competitions
- Leagues: users can join leagues to play competitively regularly over a season, helping them improve their game and meet other users.
For all questions that the User may have regarding the conditions, they can contact Axnosis using the email address: ama@axnosis.com
¶ 3. Intellectual property
All content, features, and functionality on the Website and App, including but not limited to text, graphics, logos, button icons, images, digital downloads, data compilations, and software, are the exclusive property of Axnosis, its licensors, or other content suppliers and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights law.
Users are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Website and App solely for personal, non-commercial purposes in accordance with these Terms, and without prejudice to any mandatory rights granted to users under applicable law.
Users may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Website or App, except as follows:
- Your computer may temporarily store copies of such materials incidental to your accessing and viewing those materials.
- You may store files that are automatically cached by your Web browser for display enhancement purposes.
- You may print or download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication, or distribution.
The Axnosis name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Axnosis or its affiliates or licensors. Users must not use such marks without the prior written permission of Axnosis through thier legal team: ama@axnosis.com
¶ 4. The User
Access, navigation, and use of the Website attributes the condition of user (hereinafter, indistinctly, individually as User or collectively as Users), therefore accepting, from the start of navigation on the Website and the App, all the Conditions established herein, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be.
The User assumes responsibility for the correct use of the Website and the App. This responsibility will extend to:
- Making use of this Website and the App only to make legally valid inquiries and purchases.
- Not making any false or fraudulent purchases. If it could reasonably be considered that such a purchase has been made, it could be cancelled and the relevant authorities informed.
- Providing true and legal contact information, for example, email address, and/or other information as the name or the phone number.
The User declares to be over 18 years of age and to have legal capacity to enter into contracts through this Website and the App.
The Website and the App are primarily aimed at Users residing in the UK and South Africa. Notwithstanding the preceding, Axnosis operates the Website and App in compliance with laws of the UK and South Africa, including but not limited, users specific protection under Sections 13 and 14 of Regulation (EU) 2016/679 (so called GDPR). Axnosis does not guarantee that the Website or the App complies with the laws of other countries, either in whole or in part. Axnosis declines any responsibility that may arise from such access, nor does it ensure shipments or provision of services outside of the UK and South Africa.
The User may formalise, at his / her option, with Axnosis the contract for the sale of the desired products and / or services in any of the languages in which these Conditions are available on this Website.
Result modifications
Users can add match results as soon as the match or reservation ends within 7 days. The opposing team can confirm these results or propose a different result. The initial team will respond similarly until both teams confirm a result. If the opposing team does not confirm or modify the results, the results are automatically confirmed.
Validity of results
- To be valid, results must be added using the sport-specific result system practiced in the reservation or match.
- An invalid result is considered as a null result.
- Results are only considered valid if all players who participated in the match are included. This is important because, at times, last-minute substitutions occur, and results are added without updating the players involved.
- Any changes to players must be managed by the club itself and cannot be made once the match has ended.
Editing confirmed results
- Once results are confirmed, users cannot edit them in the application.
- To request a change, users must contact the customer care team through the appropriate channels.
- The customer service team will confirm in the match chat that both teams agree to the change before proceeding.
Handling unconfirmed results
- Results that are not confirmed by the opposing team cannot be confirmed by Axnosis.
- If the opposing team tries to confirm an incorrect result, users can only reject it and send the correct one.
Disputes of results
- In cases where players cannot reach an agreement on the results after following the established confirmation process, Axnosis reserves the right to nullify the results.
These procedures ensure that match results are accurately recorded and agreed upon by both teams, maintaining fairness and integrity in the game.
User misconduct and community guidelines
Axnosis is not responsible for any misconduct by other users that occurs before, during, or after a reservation or match made using our system. This includes any inappropriate, disruptive, or unsportsmanlike behavior exhibited by users. Axnosis encourages fair play and respectful behavior among all users.
Preventive measures: Axnosis implements user verification processes and maintains clear community guidelines to minimise the risk of misconduct. All users are required to agree to these guidelines when creating an account.
- Respect for all Users:
- Treat all players, coaches, and staff with respect regardless of skill level, age, gender, race, or background.
- Use appropriate language and avoid offensive, discriminatory, or hateful speech.
- Fair play:
- Play fairly and honestly. Cheating or deliberately manipulating scores is strictly prohibited.
- Respect the rules of the sport and the decisions of officials or referees.
- Punctuality and reliability:
- Arrive on time for reservations, classes, and matches.
- Proper use of facilities:
- Treat club facilities and equipment with care.
- Follow club-specific rules regarding attire, equipment use, and facility access.
- Safety first:
- Report any unsafe conditions or equipment issues to club staff immediately.
- Do not engage in behavior that could endanger yourself or others.
- Appropriate communication:
- Keep communication through the app or at clubs respectful and related to sports activities.
- Do not use Axnosis to harass, threaten, or inappropriately contact other users.
- Privacy and consent:
- Respect others' privacy. Do not share personal information about other users without their consent.
- Ask for permission before taking or sharing photos/videos of other players.
- Honest representations:
- Provide accurate information about your skill level and playing experience.
- Do not misrepresent your identity or create multiple accounts.
- Dispute resolution:
- Attempt to resolve conflicts amicably and professionally.
- Use appropriate channels (club management, Axnosis support) to report issues rather than engaging in public disputes.
- Compliance with local laws:
- Adhere to all local laws and regulations while using Axnosis services or at club facilities.
- Always meet new players in public, well-lit areas.
- Inform a friend or family member about your plans when meeting new people.
- Trust your instincts, if a situation feels uncomfortable, don't hesitate to leave.
- Keep your personal information private until you feel comfortable sharing it.
- Report any suspicious behavior to both the club and Axnosis immediately.
While Axnosis strives to provide the best possible support through our customer service channels, there are limitations to what we can do:
- Receiving complaints: We encourage users to report any incidents of misbehaviour. These reports help us maintain a record of issues and can be used to address recurring problems.
- Offering guidance: Our team can provide guidance on how to handle specific situations and recommend appropriate actions or contacts to resolve issues.
- Facilitating communication: We can help facilitate communication between users and club management to address and resolve disputes or concerns.
Consequences of misconduct: Users who engage in misconduct may face consequences, including temporary or permanent bans from the Axnosis platform. The severity of the consequence will depend on the nature and frequency of the misconduct.
Privacy and confidentiality: Axnosis assures users that any reports of misconduct will be handled with discretion and in accordance with applicable privacy laws. We respect the privacy of all parties involved while addressing these issues.
Dispute resolution process: In cases of misconduct, we recommend that players first contact the club where the incident occurred, explaining the situation in detail. Axnosis will need to contact the club to fully understand the case. Once we have determined that a user's behavior does not respect our community guidelines, that user may be banned from Axnosis.
Club responsibilities: Clubs are responsible for reporting cases of misconduct to Axnosis and assisting us in determining the responsibilities of all parties involved.
Axnosis will make every effort to take the best decisions possible to ensure the community remains strong. However, in cases of serious misconduct, we recommend users present these cases to local authorities. Axnosis will provide support in the best manner possible to reduce the impact on each user.
Court Conditions
Axnosis is not responsible for issues related to the condition of the court where a reservation or match is played. This includes matters such as maintenance, quality, or safety concerns of the facility.
While we aim to support our users through customer service channels, please note the following:
- Reporting issues: Users should address any problems related to court conditions directly with the club or facility management.
- Support limitations: Axnosis has no direct authority over court maintenance or safety. Resolution of issues related to court conditions must be handled by club or facility management.
- Accuracy of information: Only the club is responsible for the information provided on Axnosis. If a user finds the information to be incorrect, they must complain and request a refund directly from the club, not from Axnosis, as Axnosis is not responsible for this information. This information includes, but is not limited to: photographs, logos, court specifications and characteristics, contact information, location, listed amenities, operating hours, and any other descriptive information provided by the club.
- Booking verification: Users are encouraged to verify booking details directly with the club before arriving, especially for important matches or events.
- Weather conditions: Axnosis is not responsible for weather-related cancellations or court conditions. Users should check the club's weather policy and contact the club directly for such issues.
- Equipment: Users are responsible for bringing their own equipment unless otherwise stated by the club. Axnosis is not responsible for the availability or condition of any equipment provided by the club.
- Club policies: Each club may have its own specific policies regarding court use, cancellations, and refunds. Users are advised to familiarise themselves with these policies when booking through Axnosis.
- Dispute resolution: In case of any disputes regarding court conditions or information accuracy, users should first attempt to resolve the issue with the club. Axnosis may assist in facilitating communication but is not responsible for the final resolution.
These guidelines are in place to ensure clear understanding of responsibilities among Axnosis, the clubs, and the users. They aim to minimise misunderstandings and provide a framework for addressing potential issues that may arise during the use of our service.
Public matches no show
The User is aware that, in case of not showing up for a public match, the procedure carried out by Axnosis will be as follows:
- Notification: In case a user does not show up for a public match, the remaining users have the option to notify this absence to the club or Axnosis's Customer Care via chat or using our email address (ama@axnosis.com).
- Verification: The customer care team will proceed to confirm the absence by reviewing the chat of the corresponding match or contacting directly with club where the match was played.
- Refund and charge
-
Once the absence is confirmed, Axnosis shall manage the corresponding refund for the users who attended the match and shall proceed to charge the user or the users who did not show up.
- Wallet payments
- Payments made, in whole or in part, through a club wallet balance are non-refundable. No refunds will be authorised or executed for amounts paid using this payment method.
- If any player arrives late to a match, the group has two options:
- Option A: Wait and play: If the group decides to wait and play with the late player:
- The match will be considered fully played
- No refunds will be issued
- The full booking fee applies
- Adding a match result confirms the match was played
- Option B: Declare no-show. If the group does not wish to wait:
- They can declare a no-show
- Standard no-show policies and refund procedures will apply
- The late player will receive a no-show penalty
- If a match result is added, the no-show will not be applied and full payment applies
This process ensures that present users are properly compensated and that the responsibility derived from the absence is adequately managed.